Customer Instructions:

Zeleration provides technical support for clients through a Service Level Agreement (SLA). If you are not a client, then contact us for onboarding and setup.

Whether you submit a ticket through the support website, use email support, or call the auto-attendant, it’s crucial to prioritize your support request correctly. The priority and business impact you enter into the support ticket are essential factors that will dictate how quickly your request is processed in our support queue, as outlined in your company’s service level agreement. 

If this issue is urgent or an emergency, do not hesitate to call your technical support representative directly on their mobile phone. Act promptly and ensure your concerns are addressed without delay.