PAYMENTS

All hardware, software, licenses, subscriptions, cloud services, renewals, or third-party products purchased, provisioned, or ordered on the Client’s behalf are due immediately upon invoice and are not subject to standard billing terms, regardless of delivery, installation, or activation status. Payment or funds transfer must be received within five (5) calendar days of the invoice date, unless otherwise agreed in writing. Zeleration (The Company) strongly recommends payment via ACH transfer to avoid delays, late fees, and processing penalties. Credit card payments are discouraged and may incur processing fees in the next billing period.

​

All new clients are electronically invoiced on Net 10 terms for recurring professional services or a la carte services. Payment is due within ten (10) calendar days of the invoice delivery date, unless otherwise agreed in writing. ACH payment is strongly recommended to avoid late fees.

​

As an incentive for consistent, on-time payment, clients who remain in good standing for a minimum of six (6) consecutive months may become eligible for Net 20 billing terms for services, at the Company’s discretion. Eligibility requires no late payments, no outstanding balances, and continued compliance with all billing terms. As noted above, Net 20 terms do not apply to hardware, software, licenses, subscriptions, cloud services, renewals, or third-party products, which remain due immediately upon invoice. Payment is due within twenty (20) calendar days of the invoice delivery date, unless otherwise agreed in writing. ACH payment is strongly recommended to avoid late fees. The company may revert approved clients back to Net 10 terms if an account becomes past due.

​

LATE FEES

​

Any invoice not paid when due shall accrue interest on the total outstanding balance at a rate of one percent (1%) per month (12% per annum), or the maximum rate permitted by Connecticut law, whichever is less, beginning on the day following the due date until paid in full. The Company will also assess a reasonable administrative fee of $350 per month to cover costs associated with invoicing, payment processing, account management, and collection activities for past-due balances.

The Company reserves the right to require prepayment, suspend or terminate services, withhold deliverables, revoke access to managed services, or remove equipment that is not permanently installed.

TERMINATION, COLLECTIONS & LEGAL FEES

​

The Company may suspend or terminate services for non-payment or breach of billing terms, with or without notice. Upon suspension or termination for any reason, all outstanding balances become immediately due and payable, including accrued service fees, reimbursable expenses, third-party costs, interest, and administrative fees. The Client agrees to be responsible for all costs of collection, including but not limited to collection agency fees, court costs, and reasonable attorneys’ fees, incurred by the Company in enforcing payment or recovering amounts owed. Termination of services does not waive or limit the Company’s right to collect unpaid balances or pursue any other remedies available under law or equity.